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| The Street Division is responsible
for the maintenance of all Village roads, sidewalks, and public rights-of-way
and all administrative functions related to these maintenance activities.
Specific services provided include maintenance of the roadway, sidewalks,
curbs and gutters, street sweeping, markings/delineation of pavement,
snow and ice removal, brush chipping, maintenance of drainage ditches,
culverts, and storm sewers, alley maintenance, parking lot maintenance,
maintenance of street lights and traffic control devices, and maintenance
of all street signage. |
Major Service Activities |
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Perform sign repair
and replacement; removal of storm damage; chipping program; snow
plowing of streets and parking lots; traffic control for various
parades; minor repairs on damaged street parkways, sidewalks, and
curbs; street sweeping; striping of all village crosswalks and school
crossings; maintain all village parking lots; maintain the school
flashing lights; grade gravel alleys; maintain all village-owned
street lights; pick up dead animals and trash on the road; administer
the adopt-a-highway program. |
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Perform storm sewer maintenance
and repair or replacement and minor maintenance on Village Facilities. |
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Performs underground locates for
storm sewers and village-owned street lights. |
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Provides seasonal brush pick-up
and chipping services and special pick-ups related to storm damage. |
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| Frequently Asked Questions |
| Q: |
Whom do I call to report a traffic signal/outage problem? |
| A: |
Call the Public Works Department, (847) 381-7903.
Please provide as much detail as possible. This information should
include intersection street names, and which direction of travel
is affected by the problem, and what the exact problem is. |
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| Q: |
Whom do I call to report a street light outage/problem? |
| A: |
Call the Public Works Department, (847) 381-7903.
Please provide the location of the street light with street names
and addresses if possible. |
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| Q: |
How often does the street sweeper clean the streets in our neighborhood? |
| A: |
The sweeper season starts the first week of April. Each neighborhood
will be swept once per month during the months of April, May, June,
July, August, and September. Starting in October the sweeper will
be out, as necessary, to keep the streets clean. This will continue
until all leaves and debris are cleaned up or as long as weather
permits. In addition the Central Business District is swept every
Tuesday and Friday morning (4am– 7am) from April 1st until
mid to late November, or as long as weather permits. |
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| Q: |
During snow season, may I park my car on the street? |
| A: |
In addition to the regular Village parking restrictions that prohibit
parking from 1am until 6am, there is no parking on any streets within
Village limits. Parking is not permitted until snow removal operations
have been completed on streets or parkways outside the Central Business
District when snow accumulation is over two inches. Parking is not
permitted after 1am until snow removal operations have been completed
on streets or parkways within the Central Business District when
snow accumulation is over two inches. The Village asks you, however,
to park your car in your driveway once snow accumulation reaches
two inches. |
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| Q: |
Which roads are plowed by the Village? |
| A: |
The Village clears snow and ice from over 50 miles of roads within
the Village limits. State crews handle snow and ice on Route 14 (Northwest
Highway), Ela Road, Barrington Road and portions of Route 59 (Hough
Street) and Lake-Cook Road (Main Street) outside the Village limits. |
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| Q: |
The snowplow damaged my mailbox and the lawn in the parkway when
it went down the street. Will the Village repair the damage? |
| A: |
Public Works crews will repair any damage to lawn or mailboxes
caused by Village snowplows. If proof is available that damage was
caused by Village snowplows, mailboxes will be temporarily repaired
within 24 hours after notification. Permanent repairs will be made
when weather permits. Lawn damage will be repaired in early spring
when the weather permits. |
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| Q: |
How long does it take the Village crews to clear snow and ice from
the Village Streets? |
| A: |
The goal of the Village is to clear snow and ice from Village streets
within 24 hours after the snow has stopped falling. |
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| Q: |
Will I be able to get my car out of the commuter lot if it snows
while I am at work? |
| A: |
When snowstorms hit during business hours, the road crews plow
and salt exit lanes from the commuter lots. Unfortunately, the crews
cannot clear snow around individual cars. After cars have left the
parking area, remaining snow and ice is removed from the lots. |
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| Q: |
Why does the Village use so much salt on the roads? It rusts my
car. |
| A: |
The Village is always studying alternative methods of keeping ice
off of the road surface, but a mixture of salt and calcium chloride
has proven to be the most effective and economical means of ice control. |
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| Q: |
If we have an emergency during a snowstorm, how can a fire engine
or ambulance get to my home? |
| A: |
If you have a life safety emergency, DIAL 911 at once. An emergency
vehicle and a snowplow, if necessary, will be dispatched immediately
to your home. |
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| Q: |
How much does snow and ice control cost the taxpayers? |
| A: |
The cost of snow and ice control varies depending on the conditions
each winter. Records kept over the past years show that the Village
spends approximately $100,000 on snow and ice control during a typical
winter. |
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| Q: |
How does the Village know that a storm is coming? |
| A: |
A consulting meteorologist issues snow and ice warning and recommendations
to the Village storm-fighting units. |
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| Q: |
Where can I call to get information about road conditions? |
| A: |
If you must travel during a storm and want information about road
conditions, call:
| Illinois Department of Transportation |
1-312-368-4636 |
| Illinois Tollway Information |
1-800-865-5394 |
| Weather Information |
1-847-976-1213 |
The Village Hall, Police, Fire, and Public Works departments must keep their
telephone lines open to handle emergencies and to deal with snow removal
efforts. Please call those departments only in an emergency. |
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| Q: |
Large piles of snow end up at the end of my driveway after I just
shoveled it out, can Public Works come out again and clean out the
end of my driveway? |
| A: |
Unfortunately, we do not have the manpower to clear snow plowed
from the street that may be deposited at driveways. There are at
least 3800 driveways in the Village. The best thing to do (if possible)
is to wait until the street has been plowed from curb to curb before
clearing your driveway. You will still have to clear the snow that
is plowed from the street; however, you will only have to do it once. |
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| Q: |
Do I have to shovel the snow off my sidewalk in front of my house? |
| A: |
Yes, Village code requires that all sidewalks be cleared from ice
and snow within 24 hours of the conclusion of the snow event. |
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| Q: |
The snow plow has not been down my street yet. Why not? |
| A: |
The Village is divided into four (4) snow plow routes in order
to provide timely plowing to all Village streets. In each route there
are streets designated as emergency routes, school routes, side streets,
cul-de-sacs and alleys. Depending upon the snow fall duration, hourly
accumulations expected and time of day, crews may make changes in
their assigned routes to keep the emergency and school routes open
before starting on the side streets, cul-de-sacs or alleys. During
heavy snow fall events, a 5th route is created which designates a
truck to stay on emergency and school routes so that the other trucks
may continue to open all the side streets, cul-de-sacs and alleys
for the duration of the storm. Please call the Public Works Department (847)
381-7903 to get updates on road conditions and other snow
plowing information.
Highest priority is given to emergency access routes such as, Hough Street,
Main Street, Dundee Avenue, Hillside Avenue, Eastern Avenue, and Lake Zurich
Road. |
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| Q: |
What can I do to help? |
| A: |
Thank you for asking! There are a number of things you can do to
help.
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Please park your car in your driveway,
not on the street, if there is more than a two-inch
accumulation of snow. |
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Keep any fire hydrants near your property free
of snow so that they will be ready for us in an emergency. |
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Keep your sidewalks free of ice and snow. |
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Do not push/plow or blow snow from driveways onto
village streets or sidewalks. Also encourage your
snow removal contractor to do the same. |
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On garbage day, please remove your trash cans from
the curbside or driveway as soon as possible. During
the winter months, these containers tend to end up
in the street where they can get damaged by snowplows
and slow up the snow removal process. The Public
Works Department is not responsible for damaged trash
cans. |
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Please call the Village Hall, Police, Fire, and
Public Works departments only when there is a life
safety situation. |
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